The following return policy applies to ProControll® brand products and not to other products.
The policy applies unless a different policy is stated with regard to a specific product. Please
check your order carefully upon receipt. If you are not completely satisfied with your order,
return your item(s) back to us within the first 60 days from the date you receive your original
order, and we will refund 100% of your purchase price (less shipping costs). This refund will
then be processed when we receive your returned product. Return costs are the responsibility of
the customer. We regret that we cannot accept packages.
An RMA (Return Merchandise Authorization) number is required for all returns and exchanges.
You can obtain an RMA number by contacting our customer service: firstname.lastname@example.org
Phone: 913-721-9800. The RMA number must be on the packing slip and on the outside of the
box, or else we will refuse the shipment. You have the option for ProControll to provide a
prepaid shipping label by email for your return. The amount deducted from your refund per
prepaid shipping label within the 48 contiguous states will be $15.95 plus applicable sales tax.
Canada returns are $39.95.